Atlassian

Jira, Confluence & Trello

Project Management & Productivity
Subscription

For · Software development teams, IT departments and knowledge-intensive organisations

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Atlassian is the provider behind Jira, Confluence, Trello, Bitbucket, and a range of other development and collaboration tools. In 2024, Atlassian fully discontinued the Server variant and forced all customers to migrate to Cloud or Data Center. This led to significant price increases for many organisations still using Server.
Atlassian operates a tier-based pricing model: as the number of users grows, you pay per additional tier. This makes budgeting difficult and often leads to unexpected jumps in the invoice when the team expands.

Purchasing Considerations

Check your user tiers carefully
Atlassian uses broad user tiers (e.g., 801-1000 users). If you are at the edge of a tier, removing a few inactive users can save you a substantial amount.
Compare Cloud vs. Data Center TCO
Data Center is more expensive to purchase but cheaper at high user numbers. Have the Total Cost of Ownership calculated over three years before you migrate.
Bundle products via the Atlassian Cloud Enterprise suite
If you use multiple Atlassian products (Jira + Confluence + Guard), bundle pricing is available. This is not always proactively offered.

Compliance Risks

Mandatory cloud migration and data location
Atlassian Cloud stores data in AWS regions. Organisations with strict data residency requirements must negotiate specific contractual guarantees regarding the EU region.
Increasing dependency on the ecosystem
Many organisations are deeply integrated with the Atlassian ecosystem via Marketplace apps. Switching becomes increasingly complex and expensive — a deliberate vendor lock-in strategy.

Frequently Asked Questions about Atlassian

Frequently asked questions about Atlassian licenses and purchasing.

Is migrating from Atlassian Server to Cloud more expensive?

For most organisations, yes, especially with large user numbers. The switch from a one-time perpetual license to an annual subscription model increases the ongoing costs. SoftVaro helps negotiate migration discounts and an optimal contract structure.

How does Atlassian’s tiered pricing work?

Atlassian charges per user band (e.g., 1–10, 11–25, 26–50, etc.). You always pay for the entire highest tier. So an organisation with 51 users pays for the 51–100 band. Active user management really pays off here.